Frequently Asked Questions
Everything you need to know about Tommy Gun's grooming and services.
How long does shipping take for grooming products?
Most orders are processed within 24 hours. Standard shipping typically takes 3 to 7 business days depending on your location, while express options are available at checkout.
Can I return a hair or beard product if I am not satisfied?
Yes, we offer a 30-day return policy on most unopened and unused grooming products. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Do I need an appointment for a haircut or shave?
While we welcome walk-ins, we highly recommend using our online check-in system or mobile app to secure your spot in the queue and view real-time wait times.
Are your products cruelty-free and professional grade?
Absolutely. We curate only high-performance, professional-grade grooming products. Many of our featured brands are cruelty-free and formulated with premium natural ingredients.
How can I track my online order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.